Help Center & Support
Help Center & Support
Welcome to the ACPJR Investments Support Hub. How can we help you create your perfect space today?
1. Product & Setup Guides
Ergonomics & Tech Support
- Monitor Stand Assembly: Step-by-step instructions for the Metal Monitor Stand Riser and the 2-Pack Wooden Risers.
- Dual-Mount Setup: A guide on securing the 2-in-1 Laptop and Monitor Desk Mount to different desk thicknesses.
- Magnetic Tripod Compatibility: A list of iPhone models compatible with the 2-in-1 Magnetic Phone Tripod and how to use the selfie fill light.
Home Decor & Installation
- Floating Shelf Installation: Weight capacity limits and wall-mounting instructions for the 5 Set White Floating Shelves.
- Care Instructions: How to clean and maintain your Ceramic Vases and Wood Wall Decor.
2. Orders & Shipping
- Tracking Your Order: Enter your order number to see the real-time status of your “New Arrival” purchases.
- Shipping Times: Standard shipping usually takes 3-5 business days.
- Missing Items: What to do if your “Best Seller” item arrives damaged or incomplete.
3. Returns & Refunds
- 30-Day Guarantee: We want you to love your organized space. If you aren’t satisfied, we offer a 30-day return policy.
- Return Process: How to generate a prepaid shipping label for returns.
- Refund Timeline: Refunds are typically processed within 5-7 business days after we receive the item at our warehouse.
4. Frequently Asked Questions (FAQ)
Q: Do the monitor stands come pre-assembled? A: Most of our wooden risers require minimal assembly (5 minutes), while the metal risers arrive ready to use.
Q: Can the Laptop Mount hold a 17-inch laptop? A: Our standard mount is optimized for 10-15.6″ notebooks, as seen in our product listings.
Q: Are the floating shelves suitable for drywall? A: Yes, we include specialized anchors for both drywall and solid wood studs.
5. Contact Our Team
Can’t find what you’re looking for? Our support team is ready to assist you.
- Email: sales@acpjrinvestments.com
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
- Live Chat: Click the bubble in the bottom right corner of your screen.
